CUSTOMIsED SOLUTIONS FOR EVERY CHALLENGE
Addison Bradley FAQs
General Insurance FAQs
What types of insurance do you offer?
We provide a comprehensive range of insurance products, including motor, home, commercial, property, liability, and specialised policies. Contact us to discuss your specific needs.
How do I get a quote for insurance?
You can request a quote through our website or by calling our office. Simply provide us with some basic details, and we will get back to you with a tailored quote.
How do I renew my insurance policy?
We will send you a renewal reminder before your policy expires. You can easily renew online, over the phone, or by contacting your account manager.
Can I customise my insurance policy?
Yes, we offer customisable insurance policies to suit your specific needs. Speak with one of our advisors to explore the options available.
What should I do if I need to make a claim?
If you need to make a claim, please contact us directly by phone or by email, and we will guide you through the process and liaise with the insurer on your behalf.
Billing & Payments FAQs
How can I pay for my insurance policy?
We accept various payment methods including direct debit and bank transfers. Payment details will be provided during your policy setup.
Can I pay for my insurance in instalments?
Yes, we offer flexible payment options, including monthly instalments. Please contact us to discuss your options.
Policy Changes FAQs
How do I update my policy if my circumstances change?
If your personal or business circumstances change and you need to update your policy, please contact us promptly to ensure your coverage remains adequate.
Can I cancel my policy at any time?
Yes, you can cancel your policy at any time. However, cancellation fees or pro-rata refunds may apply based on your insurer’s terms. Contact us for assistance with the cancellation process.
Claims & Support FAQs
How long does the claims process take?
The time required to process a claim depends on its type and complexity. We will keep you updated throughout the process and advocate on your behalf with the insurer.
Who should I contact for policy support or if I have questions?
You can contact our customer service team or your assigned broker directly. We’re here to help with any questions or support you may need.
Coverage & Policy Options FAQs
Are there any exclusions to my policy coverage?
Yes, insurance policies often include exclusions, which will be outlined in your policy documents. If you need any clarification, we’re here to help explain them.
Customer Service FAQs
How can I contact you for assistance?
You can contact us via phone, email, or through our website’s contact form. Our team is ready to assist you with any enquiries or concerns.
What are your office hours?
- Our office hours are 9 am to 5 pm. If you need help outside of these hours, please leave a message or email us, and we will get back to you as soon as possible.